Support

We are happy to help.

Email us at hey@studiofuture.ae and we will get back to you. The answers below cover the common questions.

How do I move my data to a new phone?

Open the app, go to the You tab, and export an encrypted backup. Save the file somewhere you control, install Flareless on the new phone, then import the file. Your history comes across with you. We never receive a copy.

I forgot to back up and lost my phone. Can you recover my data?

We are sorry, but no. Your data lives only on your device by design, so we never had a copy to restore from. This is the trade off that keeps your data fully private. Exporting a backup now and then is the safety net.

Is there an account or sign in?

No. Flareless has no accounts and no sign in. Everything you log stays in an encrypted database on your device, so there is nothing to register for and no password to manage.

Does the app track calories?

No. Flareless never tracks calories, macros, or weight. It is only about working out which foods and habits upset your gut.

A product was missing or wrong when I scanned it.

Product data comes from Open Food Facts, a community database. If something is missing, you can still log it by typing the name. The catalogue improves over time.

How do I delete my data?

In the app, open the You tab and choose delete all my data. This wipes the local database. Uninstalling the app also removes everything from the device.

Still stuck?

Email hey@studiofuture.ae with as much detail as you can, including your phone model and what you were doing, and we will help.